At Altass Motors, we are committed to delivering the highest standards of customer service. Protecting your privacy is a key part of that commitment. This Privacy Policy outlines how we collect, use, store, and protect your personal information obtained through our website or other channels.
It applies specifically to customers and users who engage with our services related to vehicle exports.
In summary, this policy explains:
We take reasonable and appropriate steps to safeguard the personal information we collect. This policy applies to all users of our services who share their personal data with us. It does not apply to employee information.
Personal information refers to any data that can be used to identify you. This includes information or opinions about you whether true or not regardless of how the information is recorded or stored.
Altass Motors collects personal information to provide, manage, and improve our services, and to enhance the experience of using our website and digital tools.
Note: If you choose not to provide certain personal information, we may be unable to offer you the full scope or quality of our services.
Your personal data may be used to:
We will never use your personal information for unrelated or unauthorized purposes.
We use cookies to enhance your experience on our website. A cookie is a small data file placed on your device to help us remember your preferences and deliver a smoother browsing experience.
Cookies help us:
You can adjust your browser settings to disable cookies, though some features may not function optimally as a result.
Some pages on our website may include web beacons, which allow us to count visitors or monitor the success of marketing campaigns. These beacons may collect limited, non-personal information such as:
They do not carry any personal identifiers.
Your personal information is also collected to promote and market to you other services provided by third parties which we consider may be of interest to you. Before we do so, we will provide you with an opportunity to give us permission to send you marketing or promotional material (such as promotional email offers), via an opt-in mechanism. That is, we will send you such material only if you elect to receive it or if it is provided to you in response to your request. You may also notify us at any time that you do not wish to receive marketing or promotional material by calling us on +971581083670 or by Email contact@altassmotors.com page to send your request via email.
We will use and disclose information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes that are related or ancillary to the main reasons we collect it. For example, we may use your personal information for the purpose of providing you with information about other services offered by us. We may also be required, by law, to disclose personal information to law enforcement officers or other persons.
For the purposes set out above (under “How we use your personal information”) we may disclose your personal information to organizations outside Altass Motors. Where appropriate, these disclosures are subject to privacy and confidentiality protections. The organizations to which we usually disclose information include:
your representatives (e.g. your authorized representatives or legal advisers);
• credit-reporting and fraud-checking agencies; our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organizations, as required or authorized by law;
• organizations involved in:
• a transfer/sale of all or part of our assets or business (including accounts and trade receivables);and
• managing our corporate risk and funding functions (e.g. securitization); and
• Our related companies.
• We may also engage third party contractors to perform services for us, which may involve the contractor handling personal information we hold. In these circumstances we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it. Direct Marketing
We never disclose personal information that we collect to a third party for the purpose of allowing them to direct market their products and services unless you have given us your permission for us to do this.
By accepting our services you expressly permit us and the Altass Motors to use your personal information for our direct marketing purposes and the purposes expressly set out in this policy. You consent to our use of your information to issue product and professional mail outs by email, fax, social media or letters and undertaking other marketing or service based activities. You may opt out of any direct marketing service at any time.
By engaging with Altass Motors, you agree to receive service-related communications. We may also contact you with marketing updates about our export offerings and related services, You can opt out of receiving marketing communications at any time by:
CROSS BORDER
We may share your personal information with Altass Motors around the world.
We may also use Saas, Cloud computing or other technologies from time to time and your information may be stored outside the UAE. We will not transfer personal information to a recipient in a foreign country unless we have appropriate protections in place as required by the relevant privacy laws.
HELP US TO ENSURE WE HOLD ACCURATE INFORMATION
Altass Motors takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information we hold depends to a large extent on the information you provide. That’s why we recommend you:
let us know if there are any errors in your personal information; and
• Keep us up to date with changes to your personal information such as your name or address.
You can easily edit or delete the personal information you provide to us on our websites (unless it is mandatory information required for your membership application), but to do so, you will need to log in as a registered user, using your username and password.
If you wish to access or modify personal information which you have provided via our websites, but cannot access that information at our websites, please send an email at Contact@altassmotors.com.
YOU CAN ACCESS YOUR PERSONAL INFORMATION
You have a right to access your personal information, subject to some exceptions allowed by law. We will provide access by allowing you to inspect, take notes of or receive copies or print outs of the personal information that we hold about you. If you would like to do so, please let us know by sending an email at Contact@altassmotors.com. You may be required to put your request in writing as well as provide proof of your identity for security reasons. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is not undermined.
Altass Motors reserves the right to charge a fee to reimburse the costs incurred for searching for and providing access to your information. However, no fees or charges apply to any request to add, change or delete your personal information, or for correcting the information.
TIMING
We will take all reasonable steps to provide you with access to the information requested within 14 days of your request. In situations where the request is complicated or requires access to a large volume of information, we will provide access to the information requested within 30 days.
SECURITY OF YOUR INFORMATION
We take reasonable steps to ensure that your personal information is stored securely. Transmissions sent to or from our websites are routinely monitored for quality control and systems administration. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorized access, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security.
Credit card information is among the most important data we collect. Altass Motors operates secure servers to minimize the risk of unauthorized use of such information. Credit card information that is transmitted via our secure servers is encrypted in accordance with the highest standards over the EFTPOS network. For obvious reasons, please do not send credit card information through unsecured email.
WHAT ELSE YOU SHOULD KNOW ABOUT PRIVACY
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.
Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet and our Websites.
COMPLAINTS
Where there is a dispute about your right of access to information, or about any aspect of this Privacy Policy, please contact us.
HOW TO CONTACT US
If you have any questions in relation to privacy, please contact us on
+971581083670 between 10am and 5.00pm, Saturday to Thursday.
Please note that this number is not for general service enquiries.
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